Roadside Assistance

The five calls we get most

Roadside assistance is the category where the fix is usually small and the inconvenience is enormous. Almost everything falls into one of five buckets, and four of the five do not need the vehicle to go anywhere.

• The battery is dead. Cold snap, headlights left on, or a battery that has quietly been dying for months. We jump it and tell you honestly whether it will start again tomorrow.
• You have a flat. We fit your spare. If there is no spare, or the spare is also flat, it becomes a short tow to a tire shop.
• The keys are in the car. We open it without damaging the door, the frame or the glass.
• The tank is empty. We bring enough fuel to get you to a station. It happens to everyone eventually.
• You are off the road. Ditch, median, soft shoulder, mud or snow. That is a winch-out, and it is a different job from a tow.

When roadside turns into a tow

Sometimes the honest answer on scene is that the vehicle is not safe to drive. A jump that holds for thirty seconds, a tire that is shredded rather than flat, a fuel problem that turns out to be a fuel pump. We will tell you that rather than get you rolling far enough to break down again somewhere worse.

When that happens it becomes an emergency tow, and we will quote it before anything changes. Nothing gets added to the bill without you agreeing to it first.

What it costs

Roadside calls are priced on the job and the distance, and you get the figure before we dispatch. There is no charge for asking, and no charge if we quote and you decide against it.

A jump start is not a tow and should not be priced like one. Neither is a lockout or a gallon of fuel. Missouri law requires charges to be itemized in writing, and ours are.

When to call us for this

Why a local operator matters

We hold the St. Charles County towing license under County Chapter 608 — approved by the County Chief of Police and renewed every year — and our trucks dispatch from inside the county rather than across the Blanchette Bridge. On a call where minutes matter, both of those are practical facts rather than marketing.

We are based at 1890 1st Capitol Dr. #553 in St. Charles and we hold the St. Charles County towing license, which is approved by the County Chief of Police and renewed every year. That is not a formality — it means the county knows who we are, and it is a meaningful difference from an out-of-county operator who happened to answer the phone.

Related services

Roadside Assistance calls often turn into Jump Start, Flat Tire Change, Lockout Service and Fuel Delivery as well. One truck, one call, one bill. See everything we do, the towns we cover, or our highway response areas.